211 Community Navigation
211 Community Navigation is the heart of Wiregrass 211’s mission, connecting people with the information, resources, and support they need to improve their quality of life. Formerly known as Information & Referral (I&R), Community Navigation goes beyond simply providing phone numbers. Our trained Community Resource Specialists listen, assess individual circumstances, identify needs, and connect people with appropriate local services and programs.
Wiregrass 211 is a FREE, confidential, and accessible service that helps people find solutions to everyday challenges and unexpected crises. Whether you need assistance yourself or are looking for ways to help others, 211 serves as the trusted gateway to community resources.
When you contact Wiregrass 211, you speak with a real person who understands local services and is committed to helping. Our compassionate specialists provide personalized assistance by connecting individuals and families to resources from more than 900 community agencies, programs, and initiatives throughout the Wiregrass region and across Alabama.
Each year, Wiregrass 211 responds to more than 15,000 requests for help through phone calls, text messages, web-based searches, and chat services. While every situation is unique, the most common needs include:
- Housing and Shelter
- Utility Assistance
- Food and Nutrition Programs
- Health Care and Behavioral Health Services
- Volunteer Opportunities
- Donation and Community Giving Opportunities
Our team serves as the community’s trusted guide, helping people navigate complex systems and identify services that best meet their needs. We strive not only to address immediate concerns but also to connect individuals with resources that support long-term stability and well-being.
As part of the national 211 network, Wiregrass 211 is connected to the most comprehensive community resource system in the country. Nationally, 211 provides expert, caring assistance to millions of people each year and is available in nearly every community in the United States. Alabama maintains statewide 211 coverage through a shared resource database and coordinated 24/7 service, ensuring residents can access help whenever they need it.
Help Starts Here. One Call. One Text. One Click. One Connection to the Resources You Need.
The Federal Communications Commission (FCC) designated 211 as the 3-digit number for information and referrals to social services and other assistance in 2000. The 211 service is provided by more than 200 local organizations that are committed to serving their communities.