Frequently Asked Questions
Goals of 211
- Streamline access to resources needed by local residents through referral services.
- Keep residents of the Wiregrass informed in times of crisis or disaster to get help or give help.
GET HELP
“What area does Wiregrass 211 cover?”
Wiregrass 211 area of coverage is Houston, Henry, Geneva, Dale, Covington, Coffee, and Barbour Counties in Alabama. However, we are able to provide resources for any county in Alabama.
“Do I need to come to the call center/contact center, or can you help me over the phone?”
People needing assistance do not have to make a visit to the call center. Requests for assistance typically are handled over the phone. Our operators can even text and email information to people while they are on the phone with them.
What information will I need to give when I call asking for help?”
A 211 Call Specialists will ask for the caller’s name, but that information isn’t required — we want our callers to feel respected and comfortable. For the vast majority of services, the operator must know the need (e.g., affordable housing, food, etc.) and the ZIP code where the person or family lives. Because age is tied to many programs, knowing how old the person in-need can help the operator find other services that could meet their needs.
“How is my information handled when I call for help?”
Information about callers isn’t shared with third parties and operators need very little personal information to help callers get assistance
“May I make a call on behalf of someone else?”
Yes, if someone in need is unable to make the call, another person can talk to the 211 Call Specialist.
“When is the call center open?”
The 211 Call Specialists are available 24 hours a day, seven days a week. Our local call center is open Monday-Friday, 8:00 am-4:30 pm. During emergencies, our call center takes on emergency hours.
“How is calling 211 more effective?”
211 Call Specialists can search the database and tell callers when the organizations they need to connect with will be available. For example, if an organization only sees walk-in clients Thursdays, the operator will tell the caller that and save them from making trips when no one can see them. Plus, 211 operates 24/7 — someone always answers the phone at Wiregrass 211.
GIVE HELP
“Is one time of the year better than another to give help?”
No. The needs of many people in our community aren’t limited to only the holidays and need attention all during the year
“How can I give help to my community?”
Give Help. Bring Hope.
In addition to donations of furniture, clothing, food, and other essential items, volunteers are also urgently needed in your local community. Whether it’s lending a hand, sharing your time, or offering your unique skills, your support can make a lasting difference.
Need guidance on where to start?
Call 2-1-1, and we’ll connect you with local agencies that need your help.
Together, we can build stronger, more caring communities—one act of kindness at a time.
“How can I help ensure Wiregrass 211 continues its mission?”
Support Wiregrass 2-1-1 – Volunteer or Donate Today!
We’re looking for dedicated volunteers to help answer calls and assist with special events. Your time can make a real difference in the lives of those in need.
Help spread the word—tell your friends and neighbors about 2-1-1!
Wiregrass 2-1-1 relies on the generosity of people like you to continue connecting individuals and families with vital resources. Please consider supporting our mission. You can make a one-time donation or set up a recurring monthly gift.
Click the “Donate” tab to learn more and get involved.